Eric T. Brey, Ph.D., is a Professor in the School of Hospitality Leadership at the University of Wisconsin-Stout where his work focuses on the implementation of customer-centric strategy and service design influences on organizational success. He has been recognized for innovation as an AT&T Technology Fellow and an extraordinary marketing mind by HSMAI while being quoted in international media outlets including Forbes, Business Week, China Post, USA Today, New York Post, Washington Post, and CBS News. He has received numerous scientific awards for his research and has been published in various top-tier journals including the Annals of Tourism Research, Cornell Hospitality Quarterly, Tourism Management, and Journal of Travel Research.
As a teacher-scholar passionate about engaging with industry, he’s had the privilege of working with the American Resort Development Association, British Virgin Islands Chamber of Commerce, Caribbean Hotel and Tourism Association, Dalhoff Thomas Design Studio, Destination Marketing Association International, Empresas Bern, Intercontinental Hotels Group, Institute of Real Estate Management, Methodist Hospitals, RVC Outdoor Destinations, United States Golf Association, and the Women’s Foodservice Forum amongst others.
Eric received his Ph.D. from Purdue University and currently serves as an advisor to the Chief Marketing Officer Council.